Complaint Form

Our Clients are our main priority and therefore we apply all measures to ensure that you are provided with exceptional customer support, high end trading technology and excellent trading conditions.

If you have any reasons to believe that we have not met our obligations to you, please take a moment and fill in the Complaint Form available below.

Please make sure to provide us with as many relevant information and details as you can, in order to help us understand your problem. All complaints reported to us are thoroughly analyzed and investigated in compliance with applicable regulations.

After receiving your complaint, within 5 working days, we will provide you with a written acknowledgment, confirming that we have received your message. Your complaint will be investigated by our Compliance Department and Final Response will be sent to you within 2 months.

If you wish to familiarize yourself with the whole procedure, please refer to our Complaints Handling Manual

*Full Name:

*Address:

*Account Number:

*Email:

*电话:

*Description of your complaint:

*Summary of the complaint:

Please specify summary of the complaint:

Date event took place:

*Have you already communicated with the Company in relation to this problem?

Include the name of the person that you have communicated with:

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风险提示

金融市场交易具有风险性。差价合约（CFDs）是使用保障金交易的复杂金融产品。使用杠杆进行交易是一把双刃剑，交易差价合约带有高风险。因此,差价合约可能并不是适合所有的投资者,因为你有可能会失去你所有的投资资金。请不要操作超过你能够承受的风险范围外的交易。在做交易决定之前,您需要确保您了解交易可能带来的风险，考虑您的投资目标和经验水平。风险揭露声明

73% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

	4 Theklas Lysioti St, Harmony House, Office 31, 3rd Floor, 3030 Limassol, Cyprus
	+357 25 108 111
	[email protected]

Derivatives on Virtual Currencies – Risk Warning:

Derivatives on Virtual Currencies are complex, extremely risky, and usually highly speculative products. They entail a high risk of losing all the invested capital. The values of virtual currencies values are subject to extreme price volatility and hence may result in significant loss over a short period of time. Derivatives on Virtual Currencies are not appropriate for all investors. As such, you should not engage in trading in relation to such products if you do not have the necessary knowledge in this specific product or if you cannot bear the loss of the entire invested amount. You must be fully aware of, and understand, the specific characteristics and risks in relation to these products. Please refer to our Key Information Document regarding Derivatives on Virtual Currencies.

FxNet Limited is a Cypriot Investment Firm, which is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC), under license number 182/12. FxNet Ltd is incorporated and registered under the laws of the Republic of Cyprus (Certificate of Incorporation No. 300624).

Registered address: 4 Theklas Lysioti St, Harmony House, Office 31, 3rd Floor, 3030 Limassol, Cyprus.

Payment Clearing Service Providers

Paysafe Financial Services Limited (Neteller), authorized by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money, FCA e-money register number 900015.

Skrill Limited, authorized by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money, FCA e-money register number 900001.

Safecharge Limited, licensed by the Central Bank of Cyprus, license number 115.1.3.9

PayPro S.A., authorized as a Payment Institution by the Polish Financial Supervision Authority (KNF), permit number UKNF IP24/2014

Geo restrictions: FxNet does not provide trading or any other services to residents of the following countries and regions: Belgium, Turkey, Russia, Japan, Canada, British Columbia, Quebec, Saskatchewan and the United States of America.

Complaint Form

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风险提示

Derivatives on Virtual Currencies – Risk Warning:

Payment Clearing Service Providers